On January 1, 2018, Verizon changed from MetLife to Sedgewick for the administration of all short-term disability claims.

Here’s what will happen:

For current and new claims filed through December 31, 2017:

• Continue to work with MetLife
• Claims will automatically be transferred to Sedgewick
• If you have an open claim, Sedgewick would have you a letter in December confirming the transfer of your claim and outlining any additional actions you might need to take.

For claims beginning January 1, 2018:

• Initiate disability claims with Sedgewick
• Use the existing phone number to file a claim (or check on an existing claim) 800-638-4228
• Use the new fax number for supporting disability documents 859-264-4384
• Information about Sedgwick will be posted on the About You section of the Eweb
• Requirements for initiating disability claims remain the same

We will provide more information as it becomes available, and will add the Sedwick paperwork to our website as soon as possible.