On January 1, 2018, Verizon changed from MetLife to Sedgewick for the administration of all short-term disability claims.
Here’s what will happen:
For current and new claims filed through December 31, 2017:
Continue to work with MetLife
Claims will automatically be transferred to Sedgewick
If you have an open claim, Sedgewick would have you a letter in December confirming the transfer of your claim and outlining any additional actions you might need to take.
For claims beginning January 1, 2018:
Initiate disability claims with Sedgewick
Use the existing phone number to file a claim (or check on an existing claim) 800-638-4228
Use the new fax number for supporting disability documents 859-264-4384
Information about Sedgwick will be posted on the About You section of the Eweb
Requirements for initiating disability claims remain the same
We will provide more information as it becomes available, and will add the Sedwick paperwork to our website as soon as possible.